Your AI chatbot - trained on your business.
Generic chatbots give generic answers. We build chatbots that actually know your products, policies, and processes - and hand off to a human when they should.
No commitment · free 30-min call · working chatbot delivered
Sound familiar?
A chatbot that knows nothing about your business
is worse than no chatbot at all.
You tried a generic chatbot platform and it gave confidently wrong answers from day one
Your support team answers the same ten questions a hundred times a week - and no tool given to them has actually fixed that
You looked at Intercom, Zendesk, and Tidio - all too expensive, too generic, or too rigid for what you need
Your internal team has no single place to ask about policies, processes, or tools - so they ask a colleague instead
The bot you trialled was fine for demos but fell apart with real questions because it had no idea what your product actually does
Every platform you tried either never hands off to a human or always hands off - neither is the behaviour you actually want
Appaca Concierge builds chatbots trained on your actual knowledge base.
Customer-facing or internal - with proper conversation design and escalation logic built in from day one. Scoped on a free call, deployed in days.
Book a free scoping callWhat we build
Chatbots that actually know
what they are talking about.
Here are the most common chatbots we build. Your use case might be on the list - or it might be specific to your business and audience.
Customer support bot
Handles tier-1 support questions from your product docs, FAQs, and policies - and escalates anything it cannot confidently answer.
Internal help desk
Answers employee questions about HR policies, IT processes, and internal tools on demand without involving anyone from the team.
Sales qualification bot
Asks the right discovery questions, qualifies inbound leads against your criteria, and routes them to the right rep.
Employee onboarding assistant
Guides new hires through policies, systems, and processes on demand - reducing the burden on HR and managers.
Product knowledge bot
Lets your sales or support team ask questions about complex products in plain language and get accurate answers instantly.
Documentation assistant
Turns your internal docs into a conversational interface - so your team finds answers by asking instead of searching folders.
Returns & order support
Handles common post-purchase questions using your policies and order data, reducing support ticket volume.
Partner or vendor portal bot
Answers partner questions about your processes, pricing tiers, and requirements without involving your team for every query.
Don't see your chatbot use case?
Tell us who will use it, what it should answer, and where it should live. Book a call and we will scope it together.
How it works
From knowledge base
to live chatbot in days
Three steps. We handle the training, the conversation design, and the deployment.
Scoping call
We define the chatbot's role - what it answers, what it escalates, what data it knows about, and where it's deployed. We review your existing knowledge base content.
We build and train it
We ingest your knowledge base, engineer the conversation flow and system prompt, configure escalation logic, and test it against real questions your users actually ask.
It goes live
The chatbot is deployed to your chosen channel - website, Appaca app, or Slack. You own the logic and can update the knowledge base at any time.
What's included
One scoped fee.
A chatbot that actually works.
Every chatbot we build includes ingestion, conversation design, escalation logic, deployment, and a revision round after real use.
Knowledge base ingestion
We ingest your existing documentation, FAQs, policies, and product content so the bot answers from your actual material.
Conversation design
We design the conversation flow - how the bot greets, clarifies ambiguous questions, stays on topic, and avoids going off-script.
Escalation & human handoff
We define exactly when and how the bot escalates to a human - via email, Slack, a CRM ticket, or live chat - and build the logic.
Deployment
We deploy the chatbot to your chosen channel - website embed, Appaca app, Slack workspace, or API integration with your support tool.
Feedback loop
We configure a way for your team to flag and review incorrect or low-confidence answers so you can improve the knowledge base over time.
One round of revisions
We refine answers, escalation thresholds, and conversation flows after your first real users interact with it.
Compare your options
Custom chatbot versus the alternatives
Generic platforms, DIY APIs, and Intercom bolt-ons all have limits when the chatbot needs to actually know your business.
| Intercom / Zendesk AI | DIY with OpenAI API | Generic chatbot platform | Appaca Concierge | |
|---|---|---|---|---|
| Answers from your own knowledge base | Partially | Yes if you build it | Rarely | |
| Custom escalation & handoff logic | Limited | Yes if you build it | Basic | |
| Upfront cost | $0 but $100–500/mo | Dev time + hosting | $50–200/mo | $499 flat |
| Time to deploy | Weeks of setup | Months | Days but generic | Days |
| You own the bot & content | ||||
| Tunable after delivery | Via vendor settings | Via vendor settings |
Pricing
Simple, transparent pricing
Pay once to get your chatbot built. Then keep it running on Pro - cancel any time.
Concierge Build
We scope, build, and deploy your custom AI chatbot - knowledge base ingestion, conversation design, escalation logic, and deployment all included.
- Scoping intake call
- Knowledge base ingestion
- Conversation & escalation design
- Deployment to your channel
- Feedback loop setup
- One round of revisions
Pro Plan - to run your work
Keep your chatbot running on Appaca with full Pro features - unlimited apps, team members, and storage.
- 3,000 AI credits/mo
- Unlimited apps
- Unlimited members
- 25GB storage
- 50,000 database records
The Pro plan is required to keep your Concierge-built work live and accessible to your team. Cancel any time.
Common questions
Questions about AI chatbot builds
The most common questions we get before scoping a chatbot project.
We ingest your documents - help articles, PDFs, web pages, internal wikis - and use RAG so the bot retrieves the most relevant content before answering. It answers from your material, not from general training data.
We include source citation by default so users can see where the answer came from. We also configure a confidence threshold - below which the bot says it is not sure and connects to a human. One round of revisions is included to tune this after real use.
Yes, and we design the handoff logic during scoping. This can mean creating a support ticket, sending an alert to Slack, opening a live chat, or routing to a human in your CRM - whichever fits your support process.
Your website via embed script, inside your Appaca app, in a Slack workspace, or via API to connect with your existing support platform. We confirm the deployment channel during scoping.
Yes. We set up the ingestion pipeline so you can add, update, or remove documents. We walk you through exactly how to do this during handoff so you are never dependent on us for content updates.
Modern LLMs handle multilingual input well by default. If you need a specific non-English language or language-switching logic built in, we scope that requirement on the call.
Appaca Concierge
Other services we offer
We build across the full AI and app stack. If your project spans multiple services, we scope them together.
Business Apps
Custom internal tools, CRMs, portals, and workflows
AI Agents
Autonomous multi-step AI workflows connected to your tools
AI Automation
AI that handles repetitive tasks involving unstructured data
Native AI Apps
Custom AI-powered apps built around your data and team
AI Integrations
AI reasoning wired into your existing tools and stack
Let's build your chatbot
Pick a time that works for you. Tell us who will use it and what it needs to know. We'll handle everything from there.