Customer Complaint Resolution Tracker
Log every customer complaint, assign it to the right team, and track resolution to closure. Identify repeat issues and use data to drive product and service improvements.
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Client management software keeps contacts, projects, and communications in one place. Appaca builds the client tool around the way your service or agency runs each engagement.
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ViewQuestions & answers
Yes, custom categories let you slice complaint data in whatever way is most useful for your business.
Yes, automated email notifications can be sent to the customer at each stage of the resolution process.
Yes, the built-in analytics view shows weekly and monthly trends so you can spot spikes quickly.