Facilities Maintenance Request Log

Give employees an easy way to report office maintenance issues and let the facilities team prioritise and resolve them efficiently. Track open, in-progress, and completed requests.

Want to go deeper on service request management software?

Service request management software routes internal requests to the right team with status tracking and SLAs. Appaca builds the request portal around your shared-services workflow.

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Questions & answers

Can employees upload photos of the issue with their request?

Yes, photo attachments help the facilities team assess and prioritise issues before visiting the site.

Is there an SLA for how quickly requests must be resolved?

You can configure resolution time targets per request category and receive alerts when deadlines approach.

Can I generate a monthly report of all maintenance activity?

Yes, scheduled reports can be emailed to facilities managers summarising volume, type, and resolution times.