Crisp vs Intercom
Crisp and Intercom are both customer messaging platforms, but at very different price points. Crisp is an affordable alternative to Intercom that covers live chat, email, chatbots, and a shared inbox at a fraction of the cost. Intercom has superior AI (Fin), more advanced automation, and better product tour capabilities.
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Affordable live chat and customer support platform vs Customer messaging and conversational support.
| Feature | Crisp | Intercom |
|---|---|---|
| Pricing from | Free / €25/month | $74/seat/month |
| Pricing at 5 agents | €25-125/month | ~$370-600/month |
| Live chat | Yes | Yes |
| Chatbot quality | Good | Best-in-class (Fin AI) |
| Shared inbox | Yes | Yes |
| Product tours | No | Yes |
| Best for | Budget-conscious SMBs | Product-led SaaS companies |
The third option most teams miss
Picking between Crisp and Intercom isn't the only choice.
For teams building customer support workflows and ticket escalation tools on top of their chat platform, Appaca builds the internal layer.
- No code, no deployment, no devops
- Built-in database, dashboards, team access
- Refine with chat as your needs change
- Free to start, no per-seat pricing surprises
Common questions
For teams with tight budgets that need live chat, email support, and basic bots, Crisp delivers 70% of Intercom's functionality at about 15% of the price. The main gaps are in AI quality and product tours.
Appaca is a third option for teams that don't want to choose between two existing tools. Instead of forcing your workflow into someone else's product, Appaca builds a custom app from a description - with built-in database, hosting, and team access. Try it free at appaca.ai.