PagerDuty vs Opsgenie
PagerDuty and Opsgenie are the two most-compared on-call and incident management platforms. PagerDuty is the market leader with a broader feature set including AIOps, business context for incidents, and stakeholder communications. Opsgenie is Atlassian's offering and integrates tightly with Jira and Jira Service Management. Opsgenie is cheaper; PagerDuty is more powerful.
Build a custom alternative freeSide-by-side
Incident management and on-call platform vs Alert management and on-call scheduling from Atlassian.
| Feature | PagerDuty | Opsgenie |
|---|---|---|
| Pricing from | $21/user/month | $9/user/month |
| Pricing at 10 users | ~$210-400/month | ~$90-200/month |
| Atlassian integration | Via integration | Native - Jira, JSM, Confluence |
| AIOps / noise reduction | Advanced (Event Intelligence) | Basic |
| Stakeholder communication | Strong - status page, updates | Limited |
| On-call scheduling | Excellent | Excellent |
| Runbooks / playbooks | Good | Good |
The third option most teams miss
Picking between PagerDuty and Opsgenie isn't the only choice.
For engineering teams that want custom incident trackers and on-call dashboards that connect with their existing tools, Appaca builds the ops layer.
- No code, no deployment, no devops
- Built-in database, dashboards, team access
- Refine with chat as your needs change
- Free to start, no per-seat pricing surprises
Common questions
PagerDuty is more feature-rich, particularly in AIOps and enterprise incident management. Opsgenie is the better value for Atlassian-centric teams that primarily need on-call scheduling and alert routing.
Atlassian has announced the sunset of standalone Opsgenie in favor of integrating its capabilities into Jira Service Management. Teams should plan a migration to JSM on-call features.
Appaca is a third option for teams that don't want to choose between two existing tools. Instead of forcing your workflow into someone else's product, Appaca builds a custom app from a description - with built-in database, hosting, and team access. Try it free at appaca.ai.