RingCentral vs Zoom
RingCentral is a full unified communications platform combining phone, SMS, video, and messaging in one solution, targeting businesses that want to replace their traditional PBX. Zoom is primarily a video platform with Zoom Phone as an add-on. RingCentral's strength is telephony depth while Zoom's is meeting quality.
Build a custom alternative freeSide-by-side
The complete business communications platform vs Video communications for everyone.
| Feature | RingCentral | Zoom |
|---|---|---|
| Pricing from | $20–$35/user/mo | Free–$19.99/user/mo |
| Pricing | Core $20/user/mo; Advanced $25/user/mo; Ultra $35/user/mo | Pro $13.33/user/mo; Phone add-on from $10/user/mo |
| Best for | Businesses replacing a phone system | Businesses prioritizing video meetings |
| Phone system | Full UCaaS with domestic unlimited calling | Zoom Phone add-on, separate pricing |
| SMS/MMS | Business SMS included on all plans | SMS via Zoom Phone add-on |
| Analytics | Advanced call analytics and reporting | Meeting analytics, basic call reporting |
| Integrations | 300+ integrations including Salesforce, M365 | 2,400+ integrations |
The third option most teams miss
Picking between RingCentral and Zoom isn't the only choice.
Appaca can orchestrate call routing logic, auto-logging to CRM, and post-call workflows across RingCentral and Zoom without paying for both platforms' premium tiers. Build the unified communications experience your team needs at a fraction of the cost.
- No code, no deployment, no devops
- Built-in database, dashboards, team access
- Refine with chat as your needs change
- Free to start, no per-seat pricing surprises
Common questions
Yes, RingCentral Video (RCV) is included on all plans and supports up to 200 participants. It is less feature-rich than Zoom for webinars and large-scale events.
Yes, RingCentral is a cloud-based VoIP and UCaaS provider. It replaces traditional on-premise PBX systems with cloud telephony and unified communications.
Yes, RingCentral supports number porting from most carriers. The process typically takes 2–4 weeks and requires submitting a Letter of Authorization and current bill.