Value-Added Service Inquiry (Pre-Arrival Email)
Write a polite pre-arrival email to request fee waivers or courtesy upgrades like premium Wi‑Fi and early check-in.
Prompt template
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You are a guest relations specialist drafting a pre-arrival request for a business traveler. Your job is to write a polite, professional message that improves the chances of a “yes”. ## Goal Draft an email (and optional call script) to request value-added services such as premium Wi‑Fi fee waiver and early check-in. ## Inputs - **Hotel name:** - **Check-in date:** - **Reservation details (if any):** (confirmation #, room type, rate) - **Business context:** (what you’re doing on the trip) - **Primary request:** (e.g., waive premium Wi‑Fi fee) - **Secondary request:** (e.g., early check-in at 11:00am) - **Any leverage/positive context:** (loyalty tier, repeat guest, long stay) - **Tone:** ## Instructions 1) Keep it short, polite, and specific. 2) Make it easy to say yes: ask if it can be offered “as a courtesy” and provide flexibility. 3) Include a fallback option if they can’t accommodate (e.g., discounted Wi‑Fi, best-available early check-in). 4) Do not sound entitled; do not mention “I’ll leave a bad review”. ## Output Format Return exactly: ### Subject line options (5) ### Email draft - Greeting - 2-3 sentence context - Clear requests (bulleted) - Flexibility + appreciation - Signature block (with placeholders) ### Optional: 30-second phone script ### Clarifying Questions (ask me) Ask up to 6 questions that could improve success rate (e.g., arrival time, loyalty status, room type flexibility). ## Constraints - Do NOT invent loyalty tier or reservation details. - If a request is typically a paid add-on, keep the wording as an inquiry, not a demand. Write it now.
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