Webex vs Zoom
Cisco Webex is a mature enterprise collaboration suite with strong security certifications and hardware room system integrations, making it popular in regulated industries. Zoom is more user-friendly and has a larger third-party ecosystem. Both compete directly for enterprise video and messaging contracts.
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Collaboration for the way you work vs Video communications for everyone.
| Feature | Webex | Zoom |
|---|---|---|
| Pricing from | Free–$25/user/mo | Free–$19.99/user/mo |
| Pricing | Free; Starter $15/user/mo; Business $20/user/mo | Free; Pro $13.33/user/mo; Business $18.32/user/mo |
| Best for | Government, healthcare, and regulated enterprises | General enterprise and SMB |
| Security certifications | FedRAMP, HIPAA, GDPR, ISO 27001 | HIPAA, SOC 2, GDPR |
| Hardware rooms | Native Cisco room system integration | Zoom Rooms hardware ecosystem |
| AI features | Webex AI Assistant (summaries, transcription) | Zoom AI Companion |
| Meeting capacity | Up to 1,000 on paid | Up to 1,000 on Business+ |
The third option most teams miss
Picking between Webex and Zoom isn't the only choice.
Appaca works with both Webex and Zoom APIs to unify meeting data and route summaries to your team's preferred tools. Avoid vendor lock-in by building your collaboration stack on a neutral AI layer.
- No code, no deployment, no devops
- Built-in database, dashboards, team access
- Refine with chat as your needs change
- Free to start, no per-seat pricing surprises
Common questions
Yes, Webex offers FedRAMP Moderate authorization, making it a compliant choice for US federal government agencies and contractors with strict data residency requirements.
Zoom is generally considered more intuitive and faster to set up. Webex has improved its UX significantly but carries more complexity due to its enterprise heritage.
Yes, Webex includes Webex Messaging (formerly Webex Teams) for persistent chat, file sharing, and spaces alongside its meeting capabilities.