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Travelreview-response
Negative Hotel Review Response
Professionally respond to a negative hotel review. Demonstrates accountability and service recovery mindset.
The Prompt
Write a response to a negative hotel review for {{hotel_name}}.
Issue raised by guest: {{guest_complaint}}.
Internal resolution taken or offered: {{resolution}}.
Sign-off: {{general_manager_name}}, General Manager.
Under 125 words. Acknowledge the guest's experience sincerely. Apologize without being defensive or making excuses. Mention any corrective action taken. Invite them to contact you directly to make it right. Professional and empathetic - this is public-facing.Build this into your own tool
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