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Draft an SLA defining uptime, response times, and support commitments.
The Prompt
Draft a Service Level Agreement (SLA) for {{service_name}} offered by {{provider}} to {{customer_type}} customers. Define: uptime commitment ({{uptime_target}}%), incident response and resolution time targets by severity level, maintenance window policy, how incidents are classified and communicated, credits for SLA breaches, and exclusions from the SLA commitments.Build this into your own tool
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