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Customer Complaint Response

Draft a professional, empathetic response to a customer complaint. Resolves the issue while protecting brand reputation.

The Prompt

Write a customer complaint response email from {{store_name}}.

Issue: {{complaint_description}}.
Resolution offered: {{resolution}} (e.g. replacement, refund, discount).
Customer name: {{customer_name}}.

Acknowledge the issue with genuine empathy, take responsibility without over-apologizing, clearly state the resolution and timeline, and invite them to reach out if unsatisfied. Tone: warm, professional, and solution-focused.

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customercomplaintresponseecommerceai promptprompt template

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