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Respond to a negative review professionally and empathetically. Turns public complaints into trust-building moments.
The Prompt
Write a response to a negative customer review for {{store_name}}.
Issue mentioned in review: {{complaint}}.
Resolution you can offer: {{resolution}}.
Contact method to escalate: {{contact_method}}.
Acknowledge the problem without being defensive. Apologize sincerely. Offer a resolution and ask them to contact you privately to resolve it. Keep it under 100 words. Do not argue or make excuses.Build this into your own tool
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