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Negative Review Response

Respond to a negative review professionally and empathetically. Turns public complaints into trust-building moments.

The Prompt

Write a response to a negative customer review for {{store_name}}.

Issue mentioned in review: {{complaint}}.
Resolution you can offer: {{resolution}}.
Contact method to escalate: {{contact_method}}.

Acknowledge the problem without being defensive. Apologize sincerely. Offer a resolution and ask them to contact you privately to resolve it. Keep it under 100 words. Do not argue or make excuses.

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negativereviewresponseecommerceai promptprompt template

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