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Communicate shipping delays proactively and empathetically. Preserves customer trust during supply chain disruptions.
The Prompt
Write a shipping delay notification email from {{store_name}}.
Customer name: {{customer_name}}.
Order: {{order_number}} - {{product_name}}.
Original delivery estimate: {{original_date}}.
New estimated delivery: {{new_date}}.
Reason (optional): {{delay_reason}}.
Compensation offered: {{compensation}} (e.g. discount code, free shipping on next order).
Apologize genuinely, explain briefly without over-explaining, state the new timeline clearly, and offer the compensation. Tone: accountable and caring.Build this into your own tool
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